Aoyuan Healthy was founded in 2000 and listed on HKEX in March 2019 (stock code: 3662.HK). As an exemplary leading and fast-growing modern service provider, the group upholds the belief that "only morality can move the world and there is no place that morality cannot reach”. We stick to the principle of customer-centered service. In addition to the rapid development of commercial operation and property management, Aoyuan Healthy also explores the connotation and value of service by developing general health and wellness, smart community and urban lifestyle services, etc., so as to build a smart healthy life in an all-round way and enable people to live a better life. Rooted in Guangdong-Hong Kong-Macao Greater Bay Area, with business all over China, the group operates more than 45 million square meters of properties and serves more than 3 million property owners. The commercial properties managed by us receive nearly 300 million customers annually. More than 380 projects served by us are distributed in 19 provinces, municipalities and autonomous regions in China. We have won more than 100 awards, including the Listed Company with the Most Growth Potential in 2020 and China’s Top 100 Property Management Company in the 14th Place, etc. In the future, the group will integrate general health and wellness with traditional commercial operation and property management, and upgrade to a new service system covering family doctors, health managers, housekeepers, smart home care. We will gradually industrialize and modularize general health and wellness, integrate resources and work with Internet giants and tech giants to incubate and integrate more business forms, striving to become China's leading technology-based healthy lifestyle service group. 

Aoyuan Commercial Management is a specialized commercial operation and management company committed to providing consumers with a better lifestyle and social experience platform. Our core business philosophy is to “Build Urban Life Centers and Continuously Enhance Property Values”. Aoyuan Commercial Management provides whole-process, one-stop commercial operation and management services. Our services cover the entire commercial real estate chain, from preliminary planning, commercial design and technical consulting to investment promotion, opening preparation, asset operations and so on. Aoyuan Commercial Management provides commercial operation services for projects of the China Aoyuan Group Limited under two brands, namely Aoyuan Plaza and Aoyuan City Plaza, as well as for third-party projects. As of June 30, 2020, we secured contracts to provide commercial operation services for 43 shopping malls, totaling a floor space of about 1.8 million m2, receiving nearly 1 million daily customers and 300 million customers yearly, across the provinces of Guangdong, Chongqing, Sichuan, Hunan, Liaoning, Guizhou, etc. We also have a number of quality projects in Guangzhou, Jiangmen, Zhuhai, Duyun, Panzhou, Meizhou, Tongzi and so on, providing local citizens with high-quality goods, convenient all-round customer-centric shopping services, accurate information push and service response, membership services, management output and asset operation services. 

Aoyuan Property Management holds a Qualification Certificate for Class-A Property Management Enterprise in the People’s Republic of China, with about 16.1 million ㎡ of property under our management. As a pioneer of enjoyable lifestyle, Aoyuan Property Management insists on providing an honest, heart-to-heart service and upholding the following core values: customer priority, pragmatism, efficiency, responsibility, positiveness, and health. We provide full life-cycle property services, covering early intervention services, marketing services, community life services and community asset services, etc. The property types we serve include first-class residential communities, commercial complexes, apartments, office buildings, villas, tourist towns, etc. In an era of continuous real estate development, unsold property trading and operations, and against a background where property services for property owners and developers are becoming the mainstream service pattern, Aoyuan Property Management is rolling with the times and embracing changes in the industry. We have launched our Enjoyable Service Model and created 8 core advantages, including the 6-in-1 Community Management Model Featuring the New Era. Our group continues to expand the scale of our property management through strategic acquisitions, investments, and endogenous growth. So far, we have reached agreements on the acquisition of the Easy Life Smart Community Services Group Limited (a gross floor area of about 23.3 million ㎡) and the Ningbo Hongjian Property Services Co., Ltd. (a gross floor area of about 2.4 million ㎡). A national layout of property services covering all property types is unfolding. Since the outbreak of COVID-19, Aoyuan Property Management has defended community safety, won a stage victory in epidemic prevention and earned general recognition from property owners and all sectors of society. We have received continuous attention and have been reported on by many mainstream media outlets such as CCTV News and Morning News, and we have further improved our customers’ satisfaction.

Aoyuan General Health and Wellness creates a healthy lifestyle for all ages through a one-stop medical service platform combining online and offline services, and applies it in two spheres: living communities and commercial centers. By continuously integrating quality health resources, we have established the Institute for General Health and Wellness Development and the Institute for Medical Beauty Development, to provide customers with medical beauty services, healthcare services and TCM services.

Aoyuan Medical Beauty introduces international medical teams, modern medical systems, and service concepts. With the team’s extensive managerial experience, we define “light medical beauty” as “professional medical beauty by your side”. We develop medical beauty services and have created the medical beauty brand MS ARORA and cosmetics brand ARORA LAB, coupled with the localization of medical beauty management in China and cooperation with experts in plastic surgery from the Nanfang Hospital of Southern Medical University, to accurately grasp the diverse customer demand for medical beauty services. So far, we have opened three medical beauty clinics offering skincare, laser therapy, and micro-plastic surgery services. By combining the features of South Korean medical care with the features of the domestic medical beauty market, we have formed a medical system with Chinese and South Korean characteristics to provide domestic consumers with better medical beauty services. Aoyuan Medical Beauty and the well-known South Korean cosmetics research and development company COSMAX have jointly developed cosmeceutical products and launched the first cosmetics set, which has been applied in skin treatment programs at medical establishments to further improve customer experience. Its safety and comfort have been recognized by the public. Aoyuan Medical Beauty has acquired 5% of the Zhejiang Liantianmei Enterprise Management Co., Ltd. as a strategic investment in medical beauty, which laid an important foundation for the future development of our medical beauty business. We also plan to introduce and participate in the Oriental Beauty Valley project established by the group in the mode of asset-light operation in Shanghai, so as to generate huge potential synergy for the group to expand the medical beauty market in China's Yangtze River Delta Economic Zone and help the group build a mature Oriental Beauty Valley mode for industrial operation in the future.

Aoyuan Healthcare, as an executive vice chairman of Guangdong Elderly-Care Services Association, has built a professional team composed of eldercare experts and has laid down a “1+3” model and “1+1+N” eldercare system, i.e. start with community eldercare; drive home care, nursing home, and eldercare travel services; build an online smart health platform connected with offline health cards; and provide more than 70 all-round eldercare services in 3 categories: healthy seniors, happy seniors and learning seniors; and offer specific products and services to seniors with different health conditions to achieve synergy and mutual empowerment between product lines. The Institute for General Health and Wellness Development combines advanced foreign models, products and technologies with the development of China's health industry to provide research, consulting and industrialization counselling services. We have signed a cooperation agreement with the Guangdong Gudou Travel Group to build the Gudou Cardiopulmonary Health and Eldercare Training Camp, the first new model for cardiopulmonary health and eldercare travel in southern China, and build the first base for this new model of eldercare travel in southern China. In addition, we will develop four products: TCM plantation, community medical care, the TCM health center, and the eldercare travel service center. The group’s community eldercare brand “Aoyuan Home”, featuring “property service+ elderly care”, has been in operation in Aoyuan communities such as the Panyu Golden Villa Garden and the Guangzhou Luogang Aoyuan Plaza, and the Zhongshan Aegean. Property owners can enjoy high-quality eldercare services in their communities, including TCM health care, health management, rehabilitation physiotherapy, university for the elderly, retrofitting for the elderly, supplies for the elderly, etc. According to each community’s customer base, Japan and Hong Kong’s eldercare experience has been introduced.

Aoyuan TCM is a TCM business supported by Aoyuan TCM Clinics, Community Medical Care Centers and TCM product development. Two TCM Centers have been opened at two Aoyuan properties, namely the Panyu Aoyuan Health Plaza and the Guangzhou Luogang Aoyuan Plaza. We have a team of renowned old-age TCM doctors to provide massage, moxibustion, and acupuncture services, and TCM for oral intake, external application and external washing, offering professional, convenient, characteristic TCM services to sincerely serve communities and nearby residents. Our TCM Centers have signed two-way referral agreements with the Panyu Hospital of Chinese Medicine and Guangzhou Hospital of TCM, to provide patients with green channels for fast referral and medical consultations by famous doctors, etc. We also develop TCM services in multiple directions, such as providing decoction and delivery services, developing TCM products, exploring business models for developing community medical care and preventive recuperation, and regularly organizing free community clinics and health counselling and other promotional activities. 

In the future, on the basis of consolidating commercial operation and property management, the Aoyuan Healthy Life Group will keep up with the pace of the times, upgrade industry thinking, use our talents and mechanisms to maintain our driving force, and optimize management, making every effort to develop general health and wellness, including medical beauty, healthcare and TCM. We will seize opportunities in the industry and dividends of the era, deepen our development in the Guangdong - Hong Kong - Macao Greater Bay Area, work with high-quality partners, unfold a complete industry chain, optimize and upgrade our service model and quality, in order to serve every customer, commercial tenant and property owner well. At the same time, we will actively fulfill our corporate social responsibility, and will continue to support people's livelihood projects such as targeted poverty alleviation, community care and education at all levels, so as to contribute Aoyuan’s power to the spread of love and hope.